One of our members had a bad experience with the company called Office Depot, not to be confused with Office Max. They are mostly an online store, but do have a few stores remaining, there is one in Tucson.
Here ‘s what happened in her own words:
“Last Friday, I decided I wanted a nice, big, desk chair. So I went searching and found one at OfficeDepot.com (not Office Max, I found out they are different companies.) I found one chair that cost $150, so I ordered it. Then, I started reading reviews about it and found out that a lot of people said the tilt broke after one month.
So, I went back to Office Depot and cancelled the order, less than an hour after I had placed it.
I checked my bank account today and come to find out that Office Depot had charged me TWICE for the same chair. So I called their toll free number and talked to someone in the Philippines. You can imagine what that call was like. Eventually, the guy told me that the charges should be reversed in about a week to ten days. I was even madder after I finished the call than before.
So, tomorrow, I am calling the closest store (in Tucson) and complaining. And complaining. I don’t know if it will do any good, but I’m hoping to talk to someone that understands English better than their customer service department.”